Order Fulfillment

When Will I Get My Order? 

  • Ready-to-Ship Orders: These are processed within 3-5 business days (excluding holidays and weekends), with shipping commencing the next business day.
  • Pre-Orders & Custom Orders: Production for these items typically takes approximately 6-8 weeks. Once complete, orders will be processed within 7-10 business days (excluding holidays and weekends), beginning the next business day after production is finished.

Please note that actual delivery times will depend on the shipping method selected by the customer. Choosing a paid shipping option only affects the shipping method and does not expedite the processing time of the order.

Tracking information will be emailed to customers once their order has shipped. For any inquiries, customers may contact TheCandleNurse LLC at thecandlenurse@gmail.com.

How Do We Protect Your Wax Melts in Hot Weather?

Every order is meticulously wrapped with protective materials such as bubble wrap, packing peanuts, and tissue paper to safeguard your wax melts during transit. In the event that temperatures are forecasted to reach 98°F or higher, TheCandleNurse LLC takes additional precautions by using thermal bubble wrap and including an ice pack to prevent melting.

 

How Much Does Shipping Cost? 

Shipping costs are determined based on the total package weight and destination, with rates displayed at checkout. Base prices may vary by country. These rates represent the lowest options available to us as a small business and are based on current USPS and UPS rates, which are directly integrated from each carrier.

Free Shipping: Available on orders of $99 or more (after discounts) within the United States and U.S. Territories only.

Where Do You Ship To and Do You Ship Internationally?

TheCandleNurse LLC currently ships to addresses within the United States, U.S. Territories, and Canada, utilizing USPS and UPS services. For orders shipped to Canada, the recipient is responsible for any applicable duties and taxes. Please be aware that TheCandleNurse LLC cannot be held responsible for delays resulting from customs processing, and orders that are undelivered due to unpaid customs fees, duties, or taxes will not qualify for a refund.

Do you offer combined shipping?

Yes, we strive to combine shipping for multiple items whenever possible. However, due to the complexities of logistics, this may not always be feasible or lead to cost savings. Shipping refunds will only be issued if the savings exceed $4.50.

Please note that orders qualifying for free shipping will not be combined. If you wish to combine your orders, kindly email us with all relevant order numbers, and we will do our best to accommodate your request.

Care Instructions

What Are Wax Melts? 

Wax melts are wickless candles designed to be melted in a wax warmer. When melted, they release aromatic scents into the air. Replace the wax when the scent fades.

How Do You Use Them? 

Start with 0.5oz-1oz sized wax melt in your warmer. Adjust the amount based on the warmer size for optimal fragrance intensity. Cut larger wax pieces into smaller portions for extended use.

What is a Wax Warmer?

A wax warmer heats the wax to release fragrance. Choose from a variety of warmers such as hotplate, halogen bulb, or tealight models, available at major retailers and online.

Which Warmers Work Best? 

For best results, use a 20-watt or higher hot plate, high watt halogen bulb, or tealight warmer. These provide sufficient heat to maximize fragrance release from our wax melts.

Disclaimer: As an Amazon Associate I earn from qualifying purchases.

How Much Wax Should I Use?

Use 0.5oz-1oz sized wax melt in your warmer for optimal scent performance. For smaller warmers, cut wax into smaller pieces, as needed, to fit warmer.

Does Your Wax Need to Cure? 

Our wax melts are ready to go 4 weeks after pour date listed on the label. Allowing them to cure longer can enhance fragrance strength over time.

Why does the fragrance seem different than I expected?

Please note that an individual's sense of smell and environmental factors such as room size, ventilation, and ambient temperature can influence how a fragrance is perceived. We strive to provide a consistent and high-quality scent experience, but these variables can cause variations in how our products are experienced.

We value your feedback and would love to hear about your experience. Please send us your detailed feedback at thecandlenurse@gmail.com. Include the amount of wax used, type of wax warmer, and some details about the environment you are using it in. Your input helps us continually improve our products.

How do I chop my wax?

Do not microwave the in the metal container.
  • Remove the Wax from the metal container.
  • Place it in a microwave-safe dish.
  • Heat on medium power for 5-10 seconds at a time, checking frequently. Microwaves vary in power, so adjust heating time as needed and avoid overheating.
  • Heat only until the wax is slightly softened, just enough to make chopping easier.

Refunds

Do You Offer Refunds? 

All sales are final. We do not accept returns or issue refunds for any products once they have been shipped.

Please see our refund policy.

By making a purchase, you agree to this policy.

Contact Us 

Have questions? Reach out to us at thecandlenurse@gmail.com or through the Contact tab on our website. We’re here to help!